Shipping policy

Shipping Policy

Last updated: 17/06/2025
Company: TSUKAWA – SIRET: 943 236 646 00023
Address: 37 rue de charbonnière, 45800 St Jean de Braye

1. Delivery areas

We deliver to mainland France, Corsica and the French overseas territories. For deliveries within or outside the European Union, please contact us before placing your order.

2. Processing times

Orders are processed within 24 to 96 business hours (excluding weekends and public holidays) after payment has been received.

3. Delivery methods

We use different carriers depending on the destination and type of product:

Colissimo

The carrier may be selected automatically or offered to the Customer during checkout.

4. Estimated delivery times

Mainland France: 2 to 5 business days
French overseas territories: 5 to 12 business days
European Union: 3 to 8 business days

These times are provided for guidance only. We cannot be held responsible for delays caused by carriers.

5. Shipping costs

Shipping costs are calculated automatically at checkout based on weight, size and destination. They are clearly displayed before payment is confirmed.

6. Shipment tracking

Once an order has shipped, a tracking number is sent by email. The Customer can track the parcel through the selected carrier’s tracking platform.

7. Free shipping

Free shipping offers may be available above a certain order value, during special operations or promotions. The applicable conditions are displayed on the website.

8. Receiving parcels

If a parcel is damaged on delivery, the Customer must notify the carrier immediately and then contact our customer service within 48 hours so that we can take the necessary steps.

9. Delays, loss or delivery issues

In the event of an unusual delay or a lost parcel, please contact customer service so that an investigation can be opened with the carrier. No claim can be accepted more than 14 days after shipment.